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	<title>Tales From The Street</title>
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	<link>http://1600wallst.wordpress.com</link>
	<description>A Bryan's Cafe Blog</description>
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		<title>Tales From The Street</title>
		<link>http://1600wallst.wordpress.com</link>
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		<item>
		<title>Customer Service, Part 2 (or how to screw up customer satisfaction)</title>
		<link>http://1600wallst.wordpress.com/2007/08/06/customer-service-part-2-or-how-to-screw-up-customer-satisfaction/</link>
		<comments>http://1600wallst.wordpress.com/2007/08/06/customer-service-part-2-or-how-to-screw-up-customer-satisfaction/#comments</comments>
		<pubDate>Mon, 06 Aug 2007 04:11:34 +0000</pubDate>
		<dc:creator>Bryan</dc:creator>
				<category><![CDATA[Brands]]></category>

		<guid isPermaLink="false">http://1600wallst.wordpress.com/2007/08/06/customer-service-part-2-or-how-to-screw-up-customer-satisfaction/</guid>
		<description><![CDATA[In the first part of this series I wrote about how the attitude of the CEO makes or breaks this important brand builder called customer service. Assuming that the CEO cares enough to personally mingle with the people in the war zone where customers are served (yup I can hear you say my CEO? Bwahahaha!!), [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=1600wallst.wordpress.com&amp;blog=1364087&amp;post=57&amp;subd=1600wallst&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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			<media:title type="html">Bryan</media:title>
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		<title>Is this company worth investing in?</title>
		<link>http://1600wallst.wordpress.com/2007/07/31/is-this-company-worth-investing-in/</link>
		<comments>http://1600wallst.wordpress.com/2007/07/31/is-this-company-worth-investing-in/#comments</comments>
		<pubDate>Tue, 31 Jul 2007 03:00:19 +0000</pubDate>
		<dc:creator>Bryan</dc:creator>
				<category><![CDATA[Money]]></category>

		<guid isPermaLink="false">http://1600wallst.wordpress.com/2007/07/31/is-this-company-worth-investing-in/</guid>
		<description><![CDATA[Thought I&#8217;ll just pen this down before I fly off to JAK this afternoon. I get introduced to entreprenuers every now and then, aspiring people who are looking for someone to finance their startup. I have great respect for them. Its not easy to jump into the great blue unknown with little more than an [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=1600wallst.wordpress.com&amp;blog=1364087&amp;post=56&amp;subd=1600wallst&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://1600wallst.wordpress.com/2007/07/31/is-this-company-worth-investing-in/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
	
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			<media:title type="html">Bryan</media:title>
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		<title>Reasons to give away your fortune</title>
		<link>http://1600wallst.wordpress.com/2007/07/29/reasons-to-give-away-your-fortune/</link>
		<comments>http://1600wallst.wordpress.com/2007/07/29/reasons-to-give-away-your-fortune/#comments</comments>
		<pubDate>Sun, 29 Jul 2007 00:06:42 +0000</pubDate>
		<dc:creator>Bryan</dc:creator>
				<category><![CDATA[Brands]]></category>
		<category><![CDATA[Money]]></category>

		<guid isPermaLink="false">http://1600wallst.wordpress.com/2007/07/29/reasons-to-give-away-your-fortune/</guid>
		<description><![CDATA[Warren Buffet does it. Bill Gates does it. Do you do it? I&#8217;m talking about giving a healthy chunk of your fortunes away to charity. But why you&#8217;ll ask? Especially when like the rest of us, you&#8217;re trying very hard to make ends meet. And I think its a valid question. People are philanthropic for [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=1600wallst.wordpress.com&amp;blog=1364087&amp;post=55&amp;subd=1600wallst&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>4</slash:comments>
	
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			<media:title type="html">Bryan</media:title>
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		<title>How does your CEO rate</title>
		<link>http://1600wallst.wordpress.com/2007/07/27/how-does-your-ceo-rate/</link>
		<comments>http://1600wallst.wordpress.com/2007/07/27/how-does-your-ceo-rate/#comments</comments>
		<pubDate>Fri, 27 Jul 2007 01:57:37 +0000</pubDate>
		<dc:creator>Bryan</dc:creator>
				<category><![CDATA[Money]]></category>

		<guid isPermaLink="false">http://1600wallst.wordpress.com/2007/07/27/how-does-your-ceo-rate/</guid>
		<description><![CDATA[&#160; When I first arrived from the US, one of things I notice about Asian CEOs is their level of technical competence. By this I mean that while a typical American CEO will stand up and passionately talk about his company’s products in great detail, the Asian CEO would often let his lieutenant speak about [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=1600wallst.wordpress.com&amp;blog=1364087&amp;post=54&amp;subd=1600wallst&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>5</slash:comments>
	
		<media:content url="http://1.gravatar.com/avatar/1623b0948d41373f33fc10dcfbe5a91f?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">Bryan</media:title>
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		<title>Customer service, Part 1 (or how a company gets AIDS)</title>
		<link>http://1600wallst.wordpress.com/2007/07/26/customer-service-part-1-or-how-a-company-gets-aids/</link>
		<comments>http://1600wallst.wordpress.com/2007/07/26/customer-service-part-1-or-how-a-company-gets-aids/#comments</comments>
		<pubDate>Thu, 26 Jul 2007 05:08:57 +0000</pubDate>
		<dc:creator>Bryan</dc:creator>
				<category><![CDATA[Brands]]></category>
		<category><![CDATA[Money]]></category>

		<guid isPermaLink="false">http://1600wallst.wordpress.com/2007/07/26/customer-service-part-1-or-how-a-company-gets-aids/</guid>
		<description><![CDATA[I had the privilege yesterday of giving some ideas to a friend of my dad who was thinking of replacing his customer help line with a more responsive system. His current system is an answering machine. No kidding. Its very cheap, never misses a call and is completely useless because the tape hasn&#8217;t been replaced [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=1600wallst.wordpress.com&amp;blog=1364087&amp;post=52&amp;subd=1600wallst&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://1600wallst.wordpress.com/2007/07/26/customer-service-part-1-or-how-a-company-gets-aids/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
	
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			<media:title type="html">Bryan</media:title>
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		<title>A short break</title>
		<link>http://1600wallst.wordpress.com/2007/07/17/a-short-break/</link>
		<comments>http://1600wallst.wordpress.com/2007/07/17/a-short-break/#comments</comments>
		<pubDate>Tue, 17 Jul 2007 11:38:32 +0000</pubDate>
		<dc:creator>Bryan</dc:creator>
				<category><![CDATA[Personal]]></category>

		<guid isPermaLink="false">http://1600wallst.wordpress.com/2007/07/17/a-short-break/</guid>
		<description><![CDATA[I’ll be on a plane to Singapore early tomorrow and then to Guangzhou on Thursday. Should be back by Sunday or if we do decide to go up to Shanghai, by next Thursday. Gonna die again cuz my Mandarin sucks. Anyhow take care and ‘talk’ to you all again when I get back.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=1600wallst.wordpress.com&amp;blog=1364087&amp;post=51&amp;subd=1600wallst&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
		<media:content url="http://1.gravatar.com/avatar/1623b0948d41373f33fc10dcfbe5a91f?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">Bryan</media:title>
		</media:content>

		<media:content url="http://bryanscafe.wordpress.com/wp-includes/images/smilies/icon_smile.gif" medium="image">
			<media:title type="html">)</media:title>
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		<title>Second chances</title>
		<link>http://1600wallst.wordpress.com/2007/07/17/second-chances/</link>
		<comments>http://1600wallst.wordpress.com/2007/07/17/second-chances/#comments</comments>
		<pubDate>Tue, 17 Jul 2007 04:48:02 +0000</pubDate>
		<dc:creator>Bryan</dc:creator>
				<category><![CDATA[WonderingAloud]]></category>

		<guid isPermaLink="false">http://1600wallst.wordpress.com/2007/07/17/second-chances/</guid>
		<description><![CDATA[I have an uncle in Hong Kong whom my parents visit every other year. He&#8217;s one of the more successful of dad&#8217;s siblings, having built a sizeable business on the island. We had a great time spending last Christmas with him. Uncle Bernard had not always been successful. In his journey he went bankrupt 4 [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=1600wallst.wordpress.com&amp;blog=1364087&amp;post=50&amp;subd=1600wallst&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://1600wallst.wordpress.com/2007/07/17/second-chances/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
	
		<media:content url="http://1.gravatar.com/avatar/1623b0948d41373f33fc10dcfbe5a91f?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">Bryan</media:title>
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		<item>
		<title>How to raise capital</title>
		<link>http://1600wallst.wordpress.com/2007/07/16/how-to-raise-capital/</link>
		<comments>http://1600wallst.wordpress.com/2007/07/16/how-to-raise-capital/#comments</comments>
		<pubDate>Mon, 16 Jul 2007 00:25:38 +0000</pubDate>
		<dc:creator>Bryan</dc:creator>
				<category><![CDATA[Money]]></category>

		<guid isPermaLink="false">http://1600wallst.wordpress.com/2007/07/16/how-to-raise-capital/</guid>
		<description><![CDATA[The rich don&#8217;t work for money. I can&#8217;t remember who said that but I think there&#8217;s a lot of truth to it. The rich lets their money do all the work, mainly through investments. The question is how do you raise the money for this. I can think of 3 ways &#8211; debt, equity or [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=1600wallst.wordpress.com&amp;blog=1364087&amp;post=49&amp;subd=1600wallst&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://1600wallst.wordpress.com/2007/07/16/how-to-raise-capital/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
	
		<media:content url="http://1.gravatar.com/avatar/1623b0948d41373f33fc10dcfbe5a91f?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">Bryan</media:title>
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		<item>
		<title>Do you have all the answers?</title>
		<link>http://1600wallst.wordpress.com/2007/07/15/do-you-have-all-the-answers/</link>
		<comments>http://1600wallst.wordpress.com/2007/07/15/do-you-have-all-the-answers/#comments</comments>
		<pubDate>Sun, 15 Jul 2007 23:50:06 +0000</pubDate>
		<dc:creator>Bryan</dc:creator>
				<category><![CDATA[People]]></category>
		<category><![CDATA[WTFs]]></category>

		<guid isPermaLink="false">http://1600wallst.wordpress.com/2007/07/15/do-you-have-all-the-answers/</guid>
		<description><![CDATA[I met a number of associates and business people last week. Some of them are tough negotiators. It helps to know they need me more than I need them this time around so it hasn&#8217;t been that difficult to get what I want. But there is one breed of businesspeople I find hard to figure [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=1600wallst.wordpress.com&amp;blog=1364087&amp;post=48&amp;subd=1600wallst&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://1600wallst.wordpress.com/2007/07/15/do-you-have-all-the-answers/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
	
		<media:content url="http://1.gravatar.com/avatar/1623b0948d41373f33fc10dcfbe5a91f?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">Bryan</media:title>
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		<title>Sprint fires 1,000 customers</title>
		<link>http://1600wallst.wordpress.com/2007/07/12/sprint-fires-1000-customers/</link>
		<comments>http://1600wallst.wordpress.com/2007/07/12/sprint-fires-1000-customers/#comments</comments>
		<pubDate>Thu, 12 Jul 2007 00:58:56 +0000</pubDate>
		<dc:creator>Bryan</dc:creator>
				<category><![CDATA[Brands]]></category>
		<category><![CDATA[WTFs]]></category>

		<guid isPermaLink="false">http://1600wallst.wordpress.com/2007/07/12/sprint-fires-1000-customers/</guid>
		<description><![CDATA[If you think you&#8217;ve ever gotten a raw deal as a cutomer, wait till you hear this. Sprint the American phone company has fired about 1,000 of its customers. See the news here and here. Why? For making too many calls to customer service! I was like what??? but lets look at it for a [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=1600wallst.wordpress.com&amp;blog=1364087&amp;post=43&amp;subd=1600wallst&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://1600wallst.wordpress.com/2007/07/12/sprint-fires-1000-customers/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
	
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			<media:title type="html">Bryan</media:title>
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